Customer Service Representative - State Farm Agent Team Member

Join a local State Farm agency where your career can grow as fast as your ambition. As a Customer Service Representative, you’ll support customers with everyday insurance needs and play a key role in helping the agency reach its goals. This entry‑level position is perfect for someone who wants a long‑term career path in the insurance industry. You’ll gain hands‑on experience, build valuable skills, and advance into licensed roles as you grow.

COMPENSATION & INCENTIVES
• Competitive hourly pay
• Monthly bonus opportunities tied to sales and performance
• Incentives for meeting individual and team goals
• Career advancement pathways into licensed positions and higher‑earning roles
• Professional development and ongoing skill‑building

RESPONSIBILITIES

• Provide friendly, professional service to customers by phone, email, and in‑office
• Process policy changes, billing questions, and general service requests
• Assist customers through claims with clarity and care
• Identify customer needs and recommend additional coverage options
• Support agency sales goals through cross‑selling, upselling, and proactive outreach
• Maintain accurate records and follow State Farm procedures
• Contribute to a positive, energetic, team‑focused office environment

QUALIFICATIONS
• Ability to obtain required insurance licenses (Property & Casualty; Life & Health a plus)
• Strong communication and customer service skills
• Comfortable learning new systems and working in a fast‑paced environment
• Motivated by goals, growth, and earning potential
• Reliable, organized, and team‑oriented
• Customer service experience helpful but not required